Refund policy
Returns & Refunds
We want every MeloraBee order to arrive as expected. Because honey is a food product, return eligibility is limited for health, hygiene, and product-integrity reasons.
Return Window
Unopened and unused products in their original sealed packaging may be eligible for return when you contact us within 30 days of delivery. Please contact us before sending a return. Unauthorized returns may delay processing.
Return Address
Approved returns should be sent according to our return instructions to:
EMIECIRCLEE CORPORATION / MeloraBee Returns
14 Hughes
Irvine, CA 92618
United States
We recommend using a trackable shipping service and retaining proof of shipment. Do not send a return until you have contacted us and confirmed the return instructions.
Non-Returnable Food Products
Opened, used, or partially consumed food products are generally not returnable for food-safety and hygiene reasons, except where the item arrived damaged, defective, contaminated, incorrect, or applicable law requires a remedy.
Damaged, Defective or Incorrect Orders
Contact us promptly after discovering the issue. Include your order number and clear photographs of the product, packaging, shipping label, and damage or discrepancy. Keep the item and packaging while the claim is reviewed.
Return Shipping Costs
For a discretionary return of an eligible, unopened product, the customer is responsible for return-shipping costs unless we agree otherwise. If a verified return results from our error or an eligible damaged, defective, or incorrect product, we will provide the appropriate remedy and address reasonable return-shipping arrangements as applicable.
Refund Processing
Once an eligible return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. After we submit a refund, your bank or payment provider may require additional time to make the funds available. If an approved refund appears delayed after reasonable processing time, contact us with your order details so we can assist.
Original Shipping & Other Charges
Original shipping charges, import charges, and return-shipping costs are generally non-refundable for discretionary returns unless required by applicable law. Different rules may apply when the return results from our error or an eligible damaged, defective, or incorrect product.
Consumer Rights
Nothing in this policy excludes or limits rights or remedies that cannot legally be waived under applicable consumer-protection law.
Contact
EMIECIRCLEE CORPORATION
14 Hughes, Irvine, CA 92618, United States
Phone: +1 (409) 941-7270