Stripe Payment Processing Policy
This is MeloraBee's notice for orders paid through a Stripe-powered payment page, where offered. It is issued by EMIECIRCLEE CORPORATION and is not a policy issued by Stripe.
Scope & Responsibility
When Stripe is used for your payment, Stripe provides payment-processing services. MeloraBee remains responsible for the products, order fulfillment, customer service, and its returns and refund commitments. Stripe's role as a payment processor does not constitute an endorsement of our products.
Payment Pages & Methods
You may be directed to a Stripe-hosted payment page or a payment link provided by MeloraBee. Check the order details, amount, currency, and payment recipient before paying. Available cards, wallets, or other methods are those displayed on that page; availability may vary. Do not pay a link from an unknown sender. If in doubt, contact support@melorabee.com to confirm it.
Authentication & Payment Status
Your bank or the payment provider may request authentication to authorize payment. Enter authentication information only in the relevant payment or bank interface. We will never ask you to send card security codes, passwords, or one-time authentication codes to our support team. A pending authorization or failed payment does not itself confirm a completed order.
Payment Data & Privacy
When you use a Stripe payment service, Stripe processes payment and related personal data, which may include contact, transaction, device, and technical information, to provide its services and help detect fraud. Its handling of this information is described in the Stripe Privacy Policy. Our handling of order and customer information is described in the MeloraBee Privacy Policy.
Refunds
Eligibility is governed by our Returns & Refunds Policy. For an approved, eligible return, MeloraBee issues the refund to the original payment method immediately once the carrier confirms receipt of the returned parcel from you, without waiting for warehouse arrival or inspection. Send us the carrier receipt or tracking details. Issuing a refund and the funds appearing in your account are separate steps; your bank or payment provider may require additional processing time. Contact us if a refund cannot be located.
Support & Payment Concerns
For order, delivery, cancellation, duplicate-payment, or refund questions, contact MeloraBee at support@melorabee.com with your order number or payment reference. Your rights to contact your bank or payment provider remain unaffected.
Read this notice with our Payment Policy and Terms of Service.