Order Cancellation & Changes
We begin preparing orders as quickly as reasonably possible. If you need to cancel an order or change a delivery address, contact MeloraBee promptly and include your order number.
Before Fulfillment
We will make reasonable efforts to accommodate a cancellation or change requested before fulfillment begins. A request is not guaranteed until confirmed by us.
After Fulfillment Begins
Once an order has been packed, transferred to a carrier, or otherwise entered fulfillment, we may be unable to cancel it or change its address. If eligible, the Returns & Refunds Policy will apply after delivery.
Address Changes
Customers are responsible for entering a complete and accurate shipping address. Carrier rerouting, reshipping, or address-correction fees caused by customer-provided information may be the customer's responsibility where permitted by law.
Cancellation by MeloraBee
We may cancel an order if payment cannot be verified, fulfillment becomes unavailable, an order appears unauthorized or fraudulent, the delivery destination cannot be served, or applicable law or payment-provider requirements prevent fulfillment. If a captured payment is cancelled by us, the applicable amount will be refunded to the original payment method.
Email: support@melorabee.com