Damaged, Lost & Incorrect Orders
We take order accuracy and delivery issues seriously. Please keep the product and all original shipping materials while a claim is being reviewed.
Damaged or Incorrect Delivery
Contact us promptly after discovering damage, leakage, breakage, tampering, or an incorrect item. Include your order number and clear photographs of the outer parcel, shipping label, internal packaging, and product. We may request additional information reasonably necessary to investigate the claim.
Lost or Delayed Shipments
If tracking has not progressed or a parcel appears lost, contact us so we can review the tracking record and, where appropriate, open an inquiry with the carrier. International shipments may experience customs or regional transportation delays and should not automatically be considered lost solely because an estimated delivery date has passed.
Resolution
After verification, an eligible claim may be resolved through replacement, refund, or another remedy appropriate to the circumstances and applicable law. Refunds, when approved, are returned to the original payment method.
Delivery Evidence
Carrier tracking, delivery scans, delivery confirmation, address information, and other fulfillment records may be used to investigate delivery issues and payment disputes.
Email: support@melorabee.com